Ordoro blog

How to write an ecommerce order follow-up email

Jagath Narayan — Tue, 24 Aug 2010 18:56:35 +0000

This morning, Jonathan of 37signals posted an example of a follow-up email from an e-commerce merchant after the order has been shipped. Please read the reader comments on that article for more ideas.

McKinsey study on multi-channel retailing

Jagath Narayan — Mon, 23 Aug 2010 02:14:38 +0000

According to this McKinsey report on multi-channel retailing consumers who shop across a number of channels—physical stores, the Internet, and catalogs—spend about four times more annually than those who shop in just one. Companies that get multichannel retailing right can enjoy larger profit margins and yearly revenue growth more than 100 basis points higher than [...]

Two easy ways to lookup sales tax by zipcode

Jagath Narayan — Wed, 18 Aug 2010 20:59:28 +0000

Just like everything else with the IRS, sales tax calculation can be a nightmare, particularly for ecommerce merchants. Sales tax numbers vary by zip code and change frequently. Fortunately, most shopping cart packages already have built-in sales tax calculators. When the customer places an order on your website, based on their zipcode, the shopping cart [...]

User myopia and UI design

Jagath Narayan — Sun, 15 Aug 2010 17:09:19 +0000

What do you do when you see a dialog box with a long text of instructions? We have all experienced this before. And usually, the long text is followed with two buttons – “Ok”, “Cancel” You have very likely encountered a UI like the one above. The plain fact is users will not read anything [...]

Business jargon eliminator

Jagath Narayan — Fri, 13 Aug 2010 19:48:17 +0000

I found this cool website today. Unsuck It. It converts corporate speak into plain English. Here are a few gems - Blue-Sky Thinking : Using your imagination Boil the Ocean : Waste time We can’t boil the ocean, so let’s start by bucketizing the deliverables and picking the low-hanging fruit : Categorize Related Posts: Why [...]

Ordoro features page is live!

Jagath Narayan — Thu, 05 Aug 2010 14:58:53 +0000

The Ordoro features page is now live! Please visit the page to see the list of features that we offer in our beta version. The page also has a 60-second overview of how Ordoro can help ecommerce businesses. The current page layout has four sections (one for each functionality module) - Order management Inventory management [...]

How to Split Test your Online Shop

Jagath Narayan — Wed, 04 Aug 2010 16:56:11 +0000

Guest article by Mark Baartse of TheHolisticWeb Doing split tests on your online shop is one of the best ways to increase your profitability. If you’re not familiar with split testing, there’s two basic types of tests. A/B test – this is when you make two different versions of a page. Half the visitors randomly [...]

Big or small – Order management at its core

Naruby Schlenker — Wed, 28 Jul 2010 19:07:14 +0000

I stumbled across this article on Intelligent Supply Management, and I realized that all companies – big or small – are dealing with the same problem when it comes to order management. The way I see it, in order management there is one important action and that is when a customer places an order. Every [...]

What is Ordoro? A 1-minute video.

Jagath Narayan — Mon, 26 Jul 2010 23:40:50 +0000

Today, we created the first ever tutorial video for Ordoro. We thought that the logical place is to start with a 1-minute video description of what Ordoro is. Shown below is a transcript of the video - Ordoro is a web based order manager. What does this mean? Well, if you are selling goods online, [...]

Understanding PCI Compliance

Sangram Kadam — Wed, 21 Jul 2010 21:49:47 +0000

What is PCI (PCI_DSS) compliance? PCI stands for Payment Card Industry (Amex, Visa, Mastercard, Discover, etc). PCI_DSS stands for Payment Card Industry Data Security Standard. The payment card industry requires anyone who deals with payment card information to be compliant. That is, the industry requires people who handle the customers’ credit card information to be [...]